Privacy policy and cookies

Who are we?

SentraCare is a product of Applify B.V. Applify B.V. is a software development company based in Delft, the Netherlands, and is responsible for the processing of personal data collected through the SentraCare website.

This privacy policy describes how and why Applify collects and uses personal data from visits to the SentraCare website: www.sentracare.io, or any other web page under this domain.

This privacy policy also explains your rights as someone who may provide personal data to Applify through the website and how to exercise these rights. For any inquiries about your data, you can get in touch at Info@applify.com.

We respect the privacy of users of our website and recognize that when you choose to provide us with information about yourself, you trust us to act in a responsible manner with that information. This privacy policy contains important information about how we use your personal information.

What information is collected and used by Applify?

When you use our website, technical data may be processed, such as your IP address and information collected through cookies. We use analytics only when you give consent for this via the cookie banner.

• Cookie: a small text file that can be stored in your browser and that can record information about how the website is used.

• IP address: internet protocol address

We only use what is needed to run the website. We store your choice locally in this browser. We activate analytics only if you click Accept on the cookie banner. If you choose Necessary only, we do not measure the visit and the site still works. To choose again, clear this site’s data in your browser.

Cookies and local storage

Necessary local storage. The choice you make on the cookie banner is stored locally in your browser so we do not have to ask on every visit.

Analytics. Applify uses Google Analytics to analyse how visitors use the website. Google Analytics is only activated after you click Accept on the cookie banner. Only then are the analytics cookies required for this placed.

Collection and use of contact information

In some cases we collect your name and contact details, such as your email address and phone number. We use this information to handle your request and to respond to it. We do not use this information for online advertising.

On the SentraCare website you can use our chat. Through the chat we may ask for your name, email address and phone number. You can also enter information yourself in the chat.

We use this information to handle your request, for example when you ask a question, want to request a demo, want to be called back, or are interested in becoming a partner of SentraCare.

When you contact us, we process the personal data you provide so that we can handle your request and respond to it. Depending on the nature of your request, this processing takes place because it is necessary to take steps at your request, or on the basis of our legitimate interest in handling questions and business contact requests.

If we want to use your data for other purposes that require consent, we will ask you for that consent separately.

Frequently asked questions

Does Applify share any information with other vendors or partners?

Applify may use suppliers and service providers that process personal data on our behalf, for example for hosting, infrastructure or other technical services. These parties may process personal data only for the services they provide to Applify and according to our instructions.

Where required by applicable privacy law, we make agreements with these parties about the protection and processing of personal data.

We may also disclose personal data when we are legally required to do so, or when this is necessary to investigate, prevent or combat fraud, abuse, security incidents or other unlawful activities.

Use of this site by children

The SentraCare website and our services are not directed at children.

If we find that personal data of a child has been provided through the website that we do not need, we will delete that data.

Data retention and storage

We do not keep personal data longer than necessary for the purposes for which it was collected, unless a longer retention period is required by law.

Data from contact requests and chat conversations are kept for as long as needed to handle the request and any further communication about it.

When further follow-up is needed, relevant data from a contact request or chat conversation, such as name, email address, phone number and relevant information from the conversation, may be copied into our email or CRM systems. That data is kept for as long as necessary for the further follow-up and the business relationship that follows from it.

Information security

We take appropriate technical and organisational measures to protect personal data against loss, unauthorised access, alteration or disclosure.

Linking to other websites or third-party sites

A link from our website to another website does not imply our endorsement of affiliates or websites, and we do not control third-party websites to which we link, nor assume responsibility for their content or privacy policies. Once you follow a link to another website, the Applify privacy policy no longer applies. It’s important to always read the privacy policy of any website you are visiting.

Data subject rights of individuals

You have the right to access, update, change, delete, restrict the use of, or obtain a copy of your personal data in an easily readable format. In certain circumstances, you may also request that Applify transfer your Personal Data to a third party, and the right to object to its use for marketing purposes. If you wish to exercise any of these rights, please contact us at Info@applify.com. Where our processing of your personal data is based on your consent, you also have the right to withdraw this consent at any time. Please note that your withdrawal of consent will not affect the lawfulness of our processing of your personal data prior to the withdrawal of consent.

Changes to this privacy policy

Please note that because of the changing nature of privacy laws and regulations, digital technologies, and our business, we may modify this privacy policy from time to time. Please review this privacy policy periodically to become aware of any changes that may have occurred (we will update the effective date at the top of the page to help you know when changes have been made).

If you have any complaints or wish to contact us

If you have questions or complaints about how we collect and process your personal data, you can contact us using the details below.

Applify, Rotterdamseweg 183C, 2629 HD Delft. E-mail: Info@applify.com.

If you believe we have not handled your complaint adequately, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).